Ordered a beauty advent calendar in November 29th and still not received it on Thursday 7th despite delivery being 1-4th December. Emailed to find out where it was and was told that I had to wait longer as it was only a few days late! And told maybe I should check local sorting office as it may have been delivered and returned to royal mail office! Basically palmed off and blamed other parties. Emailed again and more feeble excuses. Want a refund as an advent calendar that arrives in 2nd week isn’t a lot I’d use!!!! And also customer services need desperate improvement. Whatever happened to the customer is always right! Dreadful company would not recommend - would warn people off!!!