I still don't have my gift which was order on 7th December and supposed to be delivered by 12th December. It is now the 15th. When I chased I was told that it would go out on 13th express delivery due to the poor service I'd received. Today (15th) I've emailed again because I still have no dispatch email. The item has now (apparently) been sent via Hermes so NOT express and two days later that the already delayed date. Customers would prefer an honest answer rather than being fobbed off. It allows them to make alternative arrangements. A voucher for Prezzybox is NOT compensation since why would I want to order from Prezzybox again?