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Natalie Meaden
I entered the incorrect delivery address as I paid via PayPal the delivery address is automatically selected and it selected my previous address. I emailed prezzybox as soon as I placed my order as on the website there is a option to change delivery address. I got a response the next day advising they have emailed the warehouse but as they were not back in until Monday it is likely my order will be sent out to the wrong address. I then email back advising I no longer live at that address and would not receive the order I also asked why they have an option on the website to change delivery address if this is not possible but did not receive a response from anyone. I then had an email stating my order was dispatched and I emailed asking what address it had been sent to and it had been sent to my old address. I again asked why they have the option on the website to change address if this is not an option and again I did not receive a response. I am so disappointed in your customer service and the communication between the department's in your company! I will never order from your company again.
7 years ago
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Prezzybox has a 4.5 average rating from 58,292 reviews