Unfortunately you choose to use Hermes as your courier! It's not the first time our deliveries via them have gone missing. (They were not deliveries from you)., but certainly any business using Hermes to deliver their goods are damaging their own business. Part of my order was personalised and came in the post as you promised. I have been in touch with your Customer Services who are refunding one gift and are resenting the other but I have 2 young boys that won't be getting my gifts till after Christmas!
7 years ago
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