The company confirmed my order of multiple Christmas present items, then didn't dispatch it. Supposedly this was because one item was out of stock, and I should've been notified but was not. So six items hadn't arrived ahead of Christmas with just one further postal day left. It took *several* phone calls to get a one-day delivery sorted out, and then it duly arrived to a new address with the supposedly out-of-stock item included - after I'd already replaced it. They don't get one star because the staff did sort out a last-minute delivery, but it was a bad and stressy experience that you don't want just before Christmas. A shame, because the products themselves were good and well-received.