I ordered on 15th December for guaranteed delivery by Christmas (only had to be ordered by 21st December for this), and the presents didn't turn up until 28th December! When they did finally arrive, the condition of the book I ordered was abysmal, with sticky residue over most of it and imprints in the back where someone had clearly used it to write on. The only saving grace is that your customer services team were fantastic. They were extremely apologetic, and offered to return the items and resend new ones off directly to the actual recipients of the presents (rather than myself) free of charge and on next day delivery. They have dragged this review from a 1 star to a 2. Despite this, I won't be shopping again.