Placed an order before Christmas for gifts for my family to be delivered directly to them as I live about 500 miles away, I received an email to say the order was confirmed and would be there before Christmas, as it got closer there was no sign of it, I logged in to the tracker and it said the order had been completed so I hoped it would just be close to delivery, by Christmas Eve there was nothing and had to send money to family instead, I got an email on 28 December to say the order still hadn't been dispatched as 1 item was out of stock, despite receiving confirmation everything was fine, and asking if I still wanted to continue the order, I didn't. Very disappointed, will not use this site again.