Ordered something for Saturday 29th December and selected Saturday delivery as I required thee item for the Sunday for a NYE party. It didn't arrive so I wrote to complain and ask for a refund as the item was only required for that one occasion. I paid extra for Saturday delivery, if I wanted standard next week delivery which I received, I wouldn't have paid extra. Plus, if I'd known I wouldn't receive the delivery that was sold to me, I wouldn't have even placed the order. Response came from prezzybox. They told me I didn't order Saturday delivery as I only paid £6 and that if I wanted Saturday delivery I should have paid £10. Now, I know exactly what I ordered as I am capable of reading and making considered decisions. I know the £10 option was for next day delivery to arrive BEFORE MIDDAY but not on a Saturday so that was offering Tuesday 2nd delivery. Now, this is the distinction between Saturday ANYTIME delivery for £6 and NEXT (week)DAY BEFORE MIDDAY delivery for £10. So, as you see, there was just the one option, the one I selected. I have replied back to customer service with a screenshot of the options customers are presented with as they clearly need re-education. I also reasserted that I do not want the item as it arrived too late and that I expect a full refund including postage. They have since ceased to reply to my complaint.