I ordered a gift set before 1pm on Monday with a delivery date of 2-3 working days; I was advised specifically that my gift would be with me on that Thursday - it wasn't. When calling customer service for the first time, I was told the delivery dates are 'only advisable and not guaranteed', I was again told specifically that my item would be with me on the Thursday, again, it wasn't. Thursday came around, still no parcel from these guys so, I called customer service and spoke with someone called 'Lisa' who then told me the delivery dates aren't guaranteed and they cannot do anything about my order not being received. She told me to carry on waiting on this item in hope it will be delivered on Monday - again, nothing arrived! Still to this date, I have NOT received my item and at no point have I had an apology from this company for my inconvenience and the lack of transparency when ordering items via this site. All in all, my experience has been awful; I certainly wouldn't be wasting my money with these guys.