The product was delivered promptly in a usable condition. Thank goodness. However, the website is confusing in regards to returning a product back for refunds. The website is not clear enough and info regard returns are confusing. I sent the product back for a refund to the office address instead of the return address this cost me £10 using a corridor because of the useless unclear information on your website. The 48-hour contact email ticket system is useless, so, therefore, I shall only use Amazon because it is so easy and they help and look after customers. Regards.