I ordered 2 personalised glasses and a tea towel from here. I got the order confirmation and despatch email that said the personalised items were being delivered from a partner company but the tea towel from them. The glasses from the other company came in time and are brilliant, the tea towel from prezzybox.com never came, I emailed and never received a response. I checked my bank and the refund had been sent with no communication. No care for customer service or customer satisfaction, do not use this company unless the order is coming from a partner company!