I bought a personalised gift for a friends birthday. Even though I knew I had ordered too late to arrive on time, it would have only been a couple of days late. I waited and waited for the delivery confirmation email that was supposed to come after dispatch, though to no avail. Eventually I found the present had been delivered by texting the recipient themselves, risking the element of surprise, as they knew nothing of the gift. Unfortunately all information on my order was difficult to obtain. Even logging onto Prezzybox did not link my account to the order for status updates. I do realise that it was a third party delivering the personalised gift, however in this day and age, communication is paramount.