I was phoned to say they couldn't do my order of a personalised coat of arms which I had ordered as a present for someone. They offered me a refund which I would get in a few days or I could switch the surname. Opted for the refund so I can't comment on the product as never got it. Customer service was good.
Maybe when ordering there could be a system for checking the surname to make sure the product can be done!
6 years ago
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