I ordered something and paid for Saturday courier delivery as I needed it before Tuesday. It never arrived. I called and although customer services were really good and organised a refund for me, I was still charged £5.99 for the delivery. I emailed them to ask to be refunded the delivery charge to but they have never responded. I shouldn't be charged for a delivery that never happened. Its not my fault that between you and dpd you managed to misplace the package.
6 years ago
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