Hi, This is to show how dissatisfied I'm with your website and customer services. I have paid for 3-personalised iteams to be delivered in UK as a surprise gift. They came to me that they cannot deliver due to incomplete address. However, I have provided mobile# of my friend who should receive the gift, and I cant call my friend to ask for exact address as I will ruin the whole idea of the gift. I have paid full amount and I keep getting responses that we cannot help you due to delivery personnel limited time to call customers and ask for an address which is a ridiculous excuse to be honest. I would expect - and still - a resolution for my case and to show better customer service by just making a call and asking for the exact address. My email is "ammarfay@hotmail.com" and my mobile# is 00971526408841 I'm not living in UK and not much aware of areas and postcodes as well that's why I provided my friend's number to make it easier to deliver. Counting on your support and cooperation