Hi, I usually don't write reviews, but I've been really disappointed by Prezzybox after making 2 x orders online for the first time. I specifically needed next day delivery for two birthday gifts - one for my best friend and one for my mother. - Order no 1 was placed on the 4th Feb for delivery on the 5th Feb. All went smoothly until I received an email at 16:47 on the 5th Feb - the day of delivery, to tell me that the item was out of stock!!! My order tracking showed that the item had been packed and dispatched however. The order tracking STILL says that it has been packed and dispatched. Too late for me to order something else for delivery on my friend's birthday, so I was left with the embarrassing task of telling her there would now be NO gift arriving. In addition, Prezzybox offered no gesture of goodwill, even the bare minimum of offering a reduction on my next order for example. This would have at least shown me that Prezzybox don't usually operate like this and acknowledge how unprofessional it is to not know what you have in stock...and then wait nearly 2 days to tell me. Ordered on Amazon instead, and the gift arrived the next morning. - Order 2 was the gift for my mother. This was ordered on the 5th Feb, and it's now the 10th Feb and nothing has been received. The order tracking just says 'delivery estimate between 7th and 11th Feb'. No update on whether it's been packed or dispatched. Who wants to call the recipient to see if their gift has arrived??? Not me, but I'm now going to have to check to see if anything has in fact arrived as I can't trust the tracking. Seriously? I'm sorry to leave a negative review, as I generally tend to let things slide, but honestly I'm so annoyed because I could have ordered somewhere else, and would have done if it weren't for the promise of next day delivery. Plus, to take nearly 48 hours to tell me you don't have the item in stock (after taking my money) is unacceptable. This was the first and last time I'll order from Prezzybox. I would really welcome your response / feedback.