I made an order last week for a personalised football book for Valentine's Day. I was supposed to receive it by the 8th, it is now the 12th and no sign. I understand living in Shetland it can take longer to receive things, but I haven't even had an email saying it has been sent or anything. The money is gone from my account though! I emailed a few days ago to enquire about my order and have had no response and no emails, and it still looks like nothing has happened with my order when I try to track it. Very disappointed with the customer service here, a simple email telling me what was happening would have bee nice!