I ordered a few things as a present for a friend. However, only 1 of the items came in good condition. The mug I'd ordered came with a part broken off, the trinket dish had some paint scratched off and the photo frame had a crack on the front. I spoke to someone online from prezzybox and after sending photo's to prove it, they sent me a replacement free of cost, which I received the following day. Although the items that were sent the second time were in better condition, the second trinket dish that came also had some paint scratched off. I wanted to return it so they gave me a refund. I've ordered from prezzybox before and have had no issues so I don't really know what happened this time. But I got the things I wanted (minus the dish) in good condition at the end. Delivery is amazingly fast and great customer service!