I felt very excited to have found a gift I considered perfect for a birthday. I felt very enthusiastic to have it shipped immediately! The process was very straight forward and easy yet, despite paying for next day delivery, the gift did not make it on time. In the shipping info box it was mentioned delivery date August 9. It's August 29, still no sign of the delivery...This order was supposed to be a surprise birthday gift for someone I love very much...So, ok,deliveries can get delayed, etc, that can happen but 'm feeling disappointed that I received no replies to my messages enquiring where the shipment is. If I had known that it's delayed, I would've made different arrangements...Do lack of communication alone, no matter the situation, constitutes very very poor service to me. Although there are many beautiful gifts on this site, some extremely unique, I will certainly not recommend this service as I no longer trust you can actually deliver your promises. Zero customer satisfaction here...unless the gift makes it to its intended recipient by 8 pm today, August 10...doubt it...perhaps this is a ghost site...that can happen too, sadly... MG