Brilliant service and you can actually speak to someone very quickly but I'd fully advise them to change their courier company (Hermes) as my gift didn't come on time and even though it should have arrived within a couple of days (which is exactly the time I needed to receive it), it seemingly was 'stuck' somewhere and you could not contact Hermes for love nor money, there was no 'live chat' (despite them saying there was live chat on their answering service) and you couldn't speak to anyone no matter what you did (there were incorrect no's, obsolete no's, unobtainable no's, you name it, you're not going to speak to anyone). I actually said to Prezzybox if I see they are using Hermes again, I will not use Prezzybox (although I'm not sure how you know which courier company they use until you submit your order!). Anyway, I got a full refund, I was very annoyed and I had to go and buy another gift. I told Prezzybox they are going to lose a lot of business because of Hermes and the extremely helpful and extremely conscientious Prezzybox woman said she would feedback my comments to the appropriate people. So an excellent company but a godawful courier company. Good luck Prezzybox!