Failure/and or refusal to return payment for undelivered paid order On the 27 June 2023, a book banner including design work was ordered and paid for on invoice. Prior to placing the order, Lakiesha of Print 24, Umhlanga assured me that the turn around time inclusive of delivery is 24 hours. 2 days later I was sent the artwork to sign off. The colours were completely different to the images I had sent them. I was given an appointment to go in and see the designer. I did this and the colours were corrected, the banner redesigned and signed off. At their offices I advised them that I was going on a cross country book tour on the 13 July 2023 and banner needed to be delivered prior to the date. I was assured that it would be. I started chasing up the banner about 3 days after my attendance at their office. Keisha, the dispatch lady, assured me that it would be delivered by the afternoon. No banner was delivered. I called again and was told it will be delivered the next morning. The goal post kept on shifting until the 12th hour when I was told that they do not have stands for the banner. I had to go on my tour without the banner. My attorney then chase up the banner in the hopes of sending it by courier where ever I was only to be told my Keisha that I needed to approve the printed banner before they deliver. This off course was impossible as I had already left to Gauteng. Keisha then cancelled the order and asked my attorney for my banking details which was furnished to her. On the 13 July, this cancellation was confirmed via email. Since then several calls and messages were made and sent to both Lakeisha and Keisha and were given their undertaking that they will follow up with their accounts department and revert with feedback (which they never do). Today is the 23 August 2023 and todate, Print 24, Umhlanga has failed and or refused to return the payment made to them. I am not sure how many other clients (if any) they have done this to or are doing this to. Not only am I shocked at their poor service but their failure to return payment after confirming that they will. I have emails and undertaking from their Ceo, Mike, that refunds will be made but no such payment has been forthcoming to date.