I rarely leave negative reviews but after having used Printed.com for numerous jobs over the last year for my stationery business, I felt obligated to leave an honest review of the many disappointing, incredibly frustrating and downright amateurish levels of service I have received.
First of all, there is clearly NO quality control in operation. I have received prints where there has been clear issues with the printing process/equipment. For example, duplicate printing on the same page. Something this obvious would/should be flagged up as part of a standard QA process but unfortunately I encountered this TWICE.
I have also encountered huge discrepancies with delivery dates, where the Printed.com website advises of a specific delivery date (which is normally 2 days) and the ACTUAL delivery date is a number of days after this. Which makes it impossible to plan for an impending delivery accurately.
Recently I encountered HUGE issues with the quality of the paper I ordered. I required a decent thickness for a specifc product and the paper they sent me was so poor in terms of quality, the pages were actually rippling.
As a stationery company, that depends on reliable printing to provide its service, not only to consumers but also wholesalers, the many issues I experienced with Printed.com had a massive, negative impact on my small business. I was late in delivering my products AS A DIRECT RESULT of the issues I experienced with Printed.com.
This company clearly does not consider quality materials, or a high level of printing a priority. I would NOT recommend Printed.com if you require an acceptable standard of printing, particularly if you are a business. I will NEVER use Printed.com again.
2 years ago
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