printed.com Reviews

Name: printed.com
Rating: 1.75

1.8 Rating 20 Reviews

20 %

of reviewers recommend printed.com

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1.8

Based on 20 reviews

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Communication Channels	Telephone, Email

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printed.com 1 star review on 23rd March 2024

Anonymous

printed.com 1 star review on 29th February 2024

Milly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently messing up orders and BLAMING THE CUSTOMER. I order a range of printed materials under a number of printed.com accounts for the business I run, for clients, and for a charity I run. Since they changed their ordering system online a couple of years ago, we consistently get prints delivered that are wrong. eg the back of one design being printed on another product, things at the wrong angle, folds on the wrong side on folded leaflets, etc. Even though I am able to evidence with screenshots taken at the time of placing the order showing their ordering system, and clearly evidencing that we've done everything correctly, we are told by their customer service team that it's "not their fault". I can only equate this to painting a wall pink, having NASA scientists telling you the wall is pink, having experts from Harvard telling you the wall is pink, yet printed.com will still tell you "no, the wall is painted yellow". Utterly infuriating. They do offer a "we'll check your artwork" service for £2.99, but it wouldn't have helped in any of these scenarios. Our artwork is PERFECT. It's that their printing team don't know what they're doing and aren't following their own systems and processes. The other thing they'll do is offer you enough "printed.com points" so that you can effectively have your order re-printed for free, but what they won't do is just simply reprint it for you and when they offer these points they do it on the proviso of not accepting responsibility and still telling you it's your fault, when you can categorically prove it's not. Really terrible customer service which leaves a foul taste in your mouth. Big shout out to Alannah and Emily Millican for terrible service, and commiserations you work for such a terrible employer that doesn't value its customers. AVOID PRINTED.COM TO AVOID FRUSTRATION.”

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Posted 1 month ago

“Had trouble getting non-standard sized business cards printed by a local company to a sensible quality. Uploaded the pdf to printed.com and had no problems what so ever. Good quality product, good price, delivered on time.”

Helpful Report

Posted 5 months ago

“Do not order a back lit poster, we ordered the first one and it arrived faded… we then got told to order again, so we did… let me description how it looks. It’s a black back ground with a white logo in the centre… you turn the light box on…. And you can actually see how bad the black print is, you can see the faded print as the printed looks like it ran out of ink, the light shines through it… it looks awful. I got back in touch with customer service and they said “this is how it is meant to look” and they can’t make it any better. Do not buy a back lot poster from these guys. Very bad quality. See through. Does not work. Faded, patchy ink. If only I could upload an image so people can see how bad it really is!”

Helpful Report

Posted 8 months ago

“This company is so hit-or-miss it's a joke. I ordered some stickers, half of them fine but the other half were completely blank. The leaflets, despite the paper feeling very thin and the print quality quite dull, half of them also had a white stripe at the bottom, so had clearly been incorrectly cut or printed. Absolutely no quality control whatsoever. This isn't the first order they've gotten wrong, I have reached out in the past about incorrect orders and been made to feel like it was my own fault so not using the templates provided. However, when you download said templates half of them are incorrect and don't align with the product. I know how to format a leaflet in Illustrator with a bleed, etc, so please don't blame your laziness on your customers. I will be moving to MOO for all future orders, slightly more pricey but I'm sure the quality is miles better.”

Helpful Report

Posted 9 months ago

“Really poor, ordered a print on 8th Feb and paid almost £5 for delivery via Royal Mail. Total order for one small print was almost £20. Estimated delivery date was 10-12th February and nothing. Tracking number doesn't work and customer service is abysmally rude. Will not be ordering from here ever again. Don't risk it, not worth it.”

Helpful Report

Posted 10 months ago

“Wish i could leave a 0 star! Paid nearly £100 for 12 fine art prints, waited a week for them to arrive and when they did 7 out of the 12 were printed incorrectly. 3 were meant to have boarders which i had made in photoshop and sized so the image was A4 ( the size i printed at) and the other 4 were blown up and so the image was just green and black. The cutting quality was also so poor. Looks like they took a handsaw to it! They claim they have checks but obviously not as when i complained they blamed it on me. Said i didnt upload the correct size with bleed ect ( which their website doesnt say i needed to do at all. Only what files they accept) but if it was an incorrect file size then how come the other 5 were perfect?!?!? Asked for a refund and was told as a good will they will give me redeemable points. Well i don't want to touch them with a 10 ft barge pole so ill be in touch with my credit card. AVOID!!!!!!!!!! Also just to add they said ‘ we are a print on demand service’ well if you are churning out rubbish like that then take fine art prints off your services. Stick to the quick things like postcards that are done on cheap paper so doesn’t matter if they look awful! Fine art prints require delicacy and precision.”

Helpful Report

Posted 1 year ago

“I rarely leave negative reviews but after having used Printed.com for numerous jobs over the last year for my stationery business, I felt obligated to leave an honest review of the many disappointing, incredibly frustrating and downright amateurish levels of service I have received. First of all, there is clearly NO quality control in operation. I have received prints where there has been clear issues with the printing process/equipment. For example, duplicate printing on the same page. Something this obvious would/should be flagged up as part of a standard QA process but unfortunately I encountered this TWICE. I have also encountered huge discrepancies with delivery dates, where the Printed.com website advises of a specific delivery date (which is normally 2 days) and the ACTUAL delivery date is a number of days after this. Which makes it impossible to plan for an impending delivery accurately. Recently I encountered HUGE issues with the quality of the paper I ordered. I required a decent thickness for a specifc product and the paper they sent me was so poor in terms of quality, the pages were actually rippling. As a stationery company, that depends on reliable printing to provide its service, not only to consumers but also wholesalers, the many issues I experienced with Printed.com had a massive, negative impact on my small business. I was late in delivering my products AS A DIRECT RESULT of the issues I experienced with Printed.com. This company clearly does not consider quality materials, or a high level of printing a priority. I would NOT recommend Printed.com if you require an acceptable standard of printing, particularly if you are a business. I will NEVER use Printed.com again.”

Helpful Report

Posted 1 year ago

“When I first started using Printed.com for my print work 4 or 5 years ago, the quality was great. Over the last couple of years the quality has just taken a MASSIVE dive. The print quality is beyond terrible, and I've had countless issues with jobs they've printed over the last year or two. On top of the printing being terrible, they obviously have no quality control at all, and just send jobs out without even checking them. It's embarrassing how bad this company and their service has become really - to the point that I genuinely think I could do a better job myself at home. Just avoid them.”

Helpful Report

Posted 2 years ago

“Do not use printed.com. They're happy to take your money for printing - but do not check your prints before leaving the warehouse. They do not deliver goods on time even when you pay extra. The staff are rude and thick as mince (no other explanation for their service). I have stopped using them and will never go back after years of being a loyal customer. I know 2 other small businesses who have also stopped using them this year.”

Helpful Report

Posted 2 years ago

“I have used printed.com for a while. There have been errors with some of my orders, but the issues have always been corrected.”

Helpful Report

Posted 3 years ago

“I have paid an extra £9.99 to get the fast track delivery option all for my poster to not turn up AT ALL. I sent and email and didn't get a reply, I hope refunds are available. This company is a scam”

Helpful Report

Posted 3 years ago

“If I could could zero stars, I would. There were basic mistakes made with every single one of my past 3 orders. One order took 3 times to get correct. Appalling.”

Helpful Report

Posted 4 years ago

“Decent prices but I do not recommend this company. They made very basic errors with my order despite my following their specifications exactly. I placed an order for 1500 A7 cards with a hole punched through in the corner of each. When the printed proofs came, the hole was the wrong size (about half the size specified). When I brought this up, I was told that they didn't make the drill hole in the size I'd specified (why didn't they tell me this earlier when I sent the artwork over?), so I selected a size from the ones that they do offer. When I received my order, 1300 of the cards were missing the hole completely. Of the remaining 200, 100 of them had the hole punched in the wrong place. I had to manually hole punch the 1300 cards myself as I did not have enough time to arrange a replacement. In the end I was able to get a 50% refund of the 1300 cards, and a reprint of the 100 cards with the hole punched in the wrong place. While the quality of the cards themselves was good, these massive mistakes made mean that I won't be working with them again.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. Incompetent, they're a printing company that CAN'T print or even check the quality. They should be embarrassed, especially when dealing with small businesses who are relying on their help!”

Helpful Report

Posted 5 years ago

“Spent nearly 2 weeks trying to get something printed, they were meant to be "calling me back" and on 4 separate occasions I called in they never rang back, just wasted 2 weeks of my time now, will never use this firm again completely useless.”

Helpful Report

Posted 5 years ago

“Tracking doesn't work, received no message or email of dispatch, my package was lost for days and customer service were completely unorganised. I was told by different people that the package was being redelivered and waited for two days only to find out on the 4th day (delivery was supposed to arrive Friday before noon- package was found on Tuesday) that it was left in an express shop. No one has offered any refund for the price I paid for delivery up to 12pm. Absolutely horrible service, would not recommend it to anyone who is looking for a professional service!”

Helpful Report

Posted 5 years ago

“Good print - Bad customer service. Was talked over something step by step on the phone only to be told it won't turn up on time due to the delivery option. When I called they did not care. Shame!!!”

Helpful Report

Posted 5 years ago

“Cards we ordered with artwork on front. Quality appalling and no response to feedback from email send. Asked for no Borders and still send with borders on some cards. Ordering the cards was already a lots of hassle with staff seemingly not knowing what they were doing.”

Helpful Report

Posted 6 years ago

“excellent customer service and high quality products”

Helpful Report

Posted 6 years ago

“I have been using printed.com for a few years now, the quality of print is great, i've recently used their new gold foiling service, this came out amazingly! thank you”

Helpful Report

Posted 7 years ago

printed.com is rated 1.8 based on 20 reviews