printed.com Reviews

Name: printed.com
Rating: 1.69

1.7 Rating 35 Reviews

17 %

of reviewers recommend printed.com

Company Reviews

Questions

Metrics

1.7

Based on 35 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how printed.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

printed.com 1 star review on 23rd March 2024

Anonymous

printed.com 1 star review on 29th February 2024

Milly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish i could leave a 0 star! Paid nearly £100 for 12 fine art prints, waited a week for them to arrive and when they did 7 out of the 12 were printed incorrectly. 3 were meant to have boarders which i had made in photoshop and sized so the image was A4 ( the size i printed at) and the other 4 were blown up and so the image was just green and black. The cutting quality was also so poor. Looks like they took a handsaw to it! They claim they have checks but obviously not as when i complained they blamed it on me. Said i didnt upload the correct size with bleed ect ( which their website doesnt say i needed to do at all. Only what files they accept) but if it was an incorrect file size then how come the other 5 were perfect?!?!? Asked for a refund and was told as a good will they will give me redeemable points. Well i don't want to touch them with a 10 ft barge pole so ill be in touch with my credit card. AVOID!!!!!!!!!! Also just to add they said ‘ we are a print on demand service’ well if you are churning out rubbish like that then take fine art prints off your services. Stick to the quick things like postcards that are done on cheap paper so doesn’t matter if they look awful! Fine art prints require delicacy and precision.”

Helpful Report

Posted 2 years ago

“I rarely leave negative reviews but after having used Printed.com for numerous jobs over the last year for my stationery business, I felt obligated to leave an honest review of the many disappointing, incredibly frustrating and downright amateurish levels of service I have received. First of all, there is clearly NO quality control in operation. I have received prints where there has been clear issues with the printing process/equipment. For example, duplicate printing on the same page. Something this obvious would/should be flagged up as part of a standard QA process but unfortunately I encountered this TWICE. I have also encountered huge discrepancies with delivery dates, where the Printed.com website advises of a specific delivery date (which is normally 2 days) and the ACTUAL delivery date is a number of days after this. Which makes it impossible to plan for an impending delivery accurately. Recently I encountered HUGE issues with the quality of the paper I ordered. I required a decent thickness for a specifc product and the paper they sent me was so poor in terms of quality, the pages were actually rippling. As a stationery company, that depends on reliable printing to provide its service, not only to consumers but also wholesalers, the many issues I experienced with Printed.com had a massive, negative impact on my small business. I was late in delivering my products AS A DIRECT RESULT of the issues I experienced with Printed.com. This company clearly does not consider quality materials, or a high level of printing a priority. I would NOT recommend Printed.com if you require an acceptable standard of printing, particularly if you are a business. I will NEVER use Printed.com again.”

Helpful Report

Posted 2 years ago

“When I first started using Printed.com for my print work 4 or 5 years ago, the quality was great. Over the last couple of years the quality has just taken a MASSIVE dive. The print quality is beyond terrible, and I've had countless issues with jobs they've printed over the last year or two. On top of the printing being terrible, they obviously have no quality control at all, and just send jobs out without even checking them. It's embarrassing how bad this company and their service has become really - to the point that I genuinely think I could do a better job myself at home. Just avoid them.”

Helpful Report

Posted 3 years ago

“Do not use printed.com. They're happy to take your money for printing - but do not check your prints before leaving the warehouse. They do not deliver goods on time even when you pay extra. The staff are rude and thick as mince (no other explanation for their service). I have stopped using them and will never go back after years of being a loyal customer. I know 2 other small businesses who have also stopped using them this year.”

Helpful Report

Posted 3 years ago

“I have used printed.com for a while. There have been errors with some of my orders, but the issues have always been corrected.”

Helpful Report

Posted 4 years ago

“I have paid an extra £9.99 to get the fast track delivery option all for my poster to not turn up AT ALL. I sent and email and didn't get a reply, I hope refunds are available. This company is a scam”

Helpful Report

Posted 4 years ago

“If I could could zero stars, I would. There were basic mistakes made with every single one of my past 3 orders. One order took 3 times to get correct. Appalling.”

Helpful Report

Posted 5 years ago

“Decent prices but I do not recommend this company. They made very basic errors with my order despite my following their specifications exactly. I placed an order for 1500 A7 cards with a hole punched through in the corner of each. When the printed proofs came, the hole was the wrong size (about half the size specified). When I brought this up, I was told that they didn't make the drill hole in the size I'd specified (why didn't they tell me this earlier when I sent the artwork over?), so I selected a size from the ones that they do offer. When I received my order, 1300 of the cards were missing the hole completely. Of the remaining 200, 100 of them had the hole punched in the wrong place. I had to manually hole punch the 1300 cards myself as I did not have enough time to arrange a replacement. In the end I was able to get a 50% refund of the 1300 cards, and a reprint of the 100 cards with the hole punched in the wrong place. While the quality of the cards themselves was good, these massive mistakes made mean that I won't be working with them again.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY. Incompetent, they're a printing company that CAN'T print or even check the quality. They should be embarrassed, especially when dealing with small businesses who are relying on their help!”

Helpful Report

Posted 6 years ago

“Spent nearly 2 weeks trying to get something printed, they were meant to be "calling me back" and on 4 separate occasions I called in they never rang back, just wasted 2 weeks of my time now, will never use this firm again completely useless.”

Helpful Report

Posted 6 years ago

“Tracking doesn't work, received no message or email of dispatch, my package was lost for days and customer service were completely unorganised. I was told by different people that the package was being redelivered and waited for two days only to find out on the 4th day (delivery was supposed to arrive Friday before noon- package was found on Tuesday) that it was left in an express shop. No one has offered any refund for the price I paid for delivery up to 12pm. Absolutely horrible service, would not recommend it to anyone who is looking for a professional service!”

Helpful Report

Posted 6 years ago

“Good print - Bad customer service. Was talked over something step by step on the phone only to be told it won't turn up on time due to the delivery option. When I called they did not care. Shame!!!”

Helpful Report

Posted 6 years ago

“Cards we ordered with artwork on front. Quality appalling and no response to feedback from email send. Asked for no Borders and still send with borders on some cards. Ordering the cards was already a lots of hassle with staff seemingly not knowing what they were doing.”

Helpful Report

Posted 7 years ago

“excellent customer service and high quality products”

Helpful Report

Posted 7 years ago

“I have been using printed.com for a few years now, the quality of print is great, i've recently used their new gold foiling service, this came out amazingly! thank you”

Helpful Report

Posted 8 years ago

printed.com is rated 1.7 based on 35 reviews