I am complaining about the awful service your company has given over the last two times I have used you. I have used you 4 times and the first 2 times were amazing but the last 2 have been awful shocking customer service. Have you changed management or team recently as I have never experienced anything like it? I made an order on the 30th of April paid and supplied my artwork to Info@ Email address, FAO Danny, as he is the one I was talking to on the website chat and he asked for me to address the email to him. I then got an email from Vince asking for the artwork I told him I sent it to Danny already he said he had not got it so I forwarded the email to Vince showing I had sent it. I then sent it to Vince also to his email. I did not receive my demo / mock of my banner so I messaged today and I was told they did not have it. And that I would have to pay extra to have it delivered for Friday even though I supplied the artwork on the 30th of April and was promised delivery for this Friday. I told Vince I would like a refund and I would not be paying any extra and told him I already sent him the artwork previously. I then got an email from Vince with the mock but it wasn’t actually attached. Being told I have to pay extra to have it delivered on the agreed time due to it having to have express service and I only paid for standard. This is fine but it was well within its time frame when I ordered it to be delivered on Friday. The other issue I had was the last banner was meant to be made for a Friday and I went to collect I was told to come for 10 am I came and it was not ready and I was told I had to wait an hour for it I came back an hour and a half later and it was still not ready, wasting my time traveling to collect it and then having to wait for it to be made. Shocking service.