“AVOID1 AVOID! AVOID! I ordered a banner for a charity fundraiser. Instead of my banner Printed Today sent a heavy box filled with 6 metal stands - obviously the wrong order. They asked me to return it and then sent my proper order - 4 days late losing our charity important advertising time. I pointed out that the box was too heavy for me to even lift. I am a pensioner in my 70s, with arthritis. They replied that I should get someone to help me!! and that they would compensate me on my next order!!! Despite numerous phone calls (their phone appears to be out-of-order/engaged?) and emails I have since had no reply and no compensation for the inconvenience. I still have a massive heavy box blocking my doorway!!! Sadly our charity lost valuable advertising time.”
“I received my banner which, in itself, was well made. However, I paid an extra £8.49 for next day delivery, but it took FIVE DAYS to come. I called up and asked for a refund of the postage difference, considering it didn't even arrive in time for my company event. Everyone I spoke to told me they'd open a case. The same thing would happen each time; I'd get an email saying a case had been opened. Then within 48 hours later, I'd get another email saying that the case had been closed, and that I would not be receiving a refund due to not being legible for one. I have phoned them a minimum of 6 times. The penultimate time, the man said "I'll see what I can do" and hung up. The last time, I phoned 3 times in a row and everytime I was hung up on. AVOID THIS COMPANY AT ALL COSTS.”
“Wish i had read the reviews first. Tasked with putting together an awards night for our company, everything else has arrived, its been 8 days since i ordered the vinyl backdrop for the photos, and have nothing. Numerous calls, no one answers. I have succesfully managed to argue the transaction with mastercard and as i took plenty of screenshots when ordering 'worked in audit teams in the past so i'm always wary'. I advise everyone to stay well clear, they are a snatch and grab company, i have reported them to trading standards and will now be looking to legally puruse them for fraudulent advertising, the companies they claim they have worked with are not acurate, i've contacted 4 who claim this is false and supplied them with the evidence, they will also now be legally pursuing them as the service they provide from falsely claiming to work with them brings the company names into disrepute. Absolute shambles of a business.”
“This has been the worst experience I've had with a printing company. If only I did not ignore all the negative comments from other customers even if there are so many of these! First of all, Brian who spoke to me first, deliberately did not tell me that they have a London office to make me pay for the costly delivery. Secondly, they sent you a link to track your delivery but, guess what, they cannot get even that simple thing right - the link was dead and it was impossible to use it. The delivery company said that they did not even have anything from Printed Today on their system. It was great not to know if we'd receive the banner on time. Thirdly, instead of making an air pocket with width of 1.5 inches, they sent me the roller banner with less than 1inch air pocket, which created so many problems for us and cause a lot of stress too when we started putting everything together, and that was in the morning of our big event. They never admitted that error until I sent them some photos to prove that. So we had to try and force the pole inside the small air pocket but the roller was ripping and it looked awful. The roller banner was supposed to have been a very important spot at our event. To say that we were disappointed, is to say nothing to describe the stress that we all had to be under. Finally, when you get back to them to relay all the issues, they would just be so dismissive and argumentative, making you feel that it's you whose fault it all was. That's unacceptable and very unprofessional. What did they do in the end, after all the numerous long conversations with them? They just sent me 20 pounds as a 'refund'. That business is just some tiny shop that was put together by the people who have no clue about how to run a printing company. Look at all the reviews. Very unpleasant people to deal with too. I don't think that there will be any other businesses out there, Bolton (where they are, apparently) located, or London, that will be any worse than that. So, try to avoid these people. Trust our experience and the reviews of so many other people.”
“Terrible customer service. Pushy sales team. Said that they would get someone else to assist me as they were leaving now. but the other staff member did not even try to assist me.
Horrible horrible. I will never purchase from them. ever.
If i could give half a star i would”
“Exercise extreme caution when dealing with this company. I ordered an 8 x 8 ft promotional banner for my business, providing them with specific PDF artwork. The banner arrived late, and upon delivery, it was clear that it did not match the approved artwork or our corporate colours. Consequently, the banner is completely unusable.
When I requested a reprint, the company refused, citing technical reasons that are unfounded. I know this because another company delivered exactly what I wanted, on time, and with the correct colours, using the same artwork.
Their refusal to refund my money is unacceptable. I strongly advise against using this company due to their unprofessionalism and poor service.”
“Received banners for my business which were faded and of poor quality. Looked like a child had printed them. Unusable ready for the bin.Sent emails complaining but no reply. Avoid”
“RUBBISH - customer service was ok until i had to make a complaint about the quality of the material used, and also ask for a VAT receipt. not VAT registered and completely ignored my repeated phone calls and emails
they kept sending email making out I had made an order when we were still evaluating. just never using them again
when buying for business I have never looked at reviews. this has made me change my mind and wish i had read these before I ordered”
“AVOID AT ALL COST. AVOID. AVOID. AVOID 0 review if I had the option
A bunch of crooks, idiots. I ordered some banners and it came completely blank, clearly they did not follow the instructions I gave. I asked for a refund and as with all the cases I read, they said it won't be refunded. Plus they blamed me for their mistake.”
“Thieves! I sent money for a product but then didn't approve the artwork as I didn't have confidence in them after their poor communication and they have refused to refund me. Avoid at all costs”
“Brilliant service from start to finish. They made a few suggestions for the advertising posters we needed and their ideas look fantastic in print. Ordered one day, proofed within the hour and delivered next day. Totally recommend this company.”
“Shocking!
I needed an item for next day delivery and spoke to someone in their team to ensure it would come through in time. I paid extra for the next day service, confirmed they had everything needed to ship my order on time.
I was promised and had email confirmation that I would.... Great News!
I chased this delivery on the next day, the day after.... and daily until I logged my complaint 1 week after it hadn't been received.
It wasnt until the delivery company managed to contact me (By opening the parcel) to state that there was no address label on this item just "Hayley!
I sent proof of this as requested to the complaints team, but they still take no responsibility.
This item is useless to us now and still not received after 2 weeks.
We remain out of pocket. Please find another source for your items.”
“Avoid these cowboys!
Had sign printed for our wedding. Arrived badly packaged and therefore damaged.
Upon opening, the quality is appalling, blurry at distances greater than 2m and not even the correct colour as per their own proofs!
Contacted customer services email who may as well be a bot who sends back generic replies, not even addressing any of my issues. Would not refund the amount as they deemed the quality of the print 'good' and kept referring me to their T&Cs which are shocking in the quality accepted and the return requirements.
I will be issuing a chargeback via my card provider and due to hassle alongside my wedding will look into small claims court against these incompetent printers.
Please ensure you read all of the other reviews for this company before daring a purchase to avoid the absolute garbage we got sent.”
“I ordered two banners, one was delivered the wrong size. My complaint was followed up and a corrected banner delivered by express courier. So all was good in the end.”
“Awful customer service. Awful service full stop.
I paid for an order. a week later the order arrived with the words "1 piece missing" writen on the box.
I opened it an of course 1 piece that I ordered was missing so I patiently waited for over a week and nothing arrived.
I spoke to their online customer service rep 3 times without a anything being resolved.
I tried calling their phone number 20+ times. Sometimes is doesn't even connect and not once has anyone answered the phone.
I've now emailed their complaints team 7 times and all I get is "I'll look in to it and get back to you by the end of the day"
Of course, they do not!
Worst customer service I've ever experienced and STILL they haven't sent me what I fully paid for.
Don't bother using them. They are inept”
“I place an order with them 30/06/2023 the only reason why I ordered with them was because they offered next day approval and delivery that will cost you a double price but if you are in rush …. so I was thinking that will be fast but unfortunately I was extremely wrong even though I payed double the price … the order was approved almost 5 days later due the fact that the person who took my order was unable to even do one thing right in adjusting the prints from the artwork so I had to change everything on the way that he would be able to only press a print as the company have a strict policy that you would communicate only with the person that take your order - so if they are not there or have a day off or are busy so took 3 days off that he had +2 days correcting his mistakes and sending him a new artworks until get approved then when finally get approved he informed me as it is to late he will proceed with the order the next day when he finally send the banners he forgot that I PAID extra for protection tubes for the transportation and safe keeping afterwards and didn’t send them when I emailed to remain them took them 5 days to respond and still haven’t bother to read the complaint and ask me for a “photos of the damaged banners “ I never say that the banners are damaged by the way so that only shows how incredibly incompetent they are ! THAT COMPANY IS A JOKE SAFE YOU SELF A STRESS AND MONEY AND ORDER FROM SOMEONE ELSE !!! The 5 star reviews are most likely from their own personal you can clearly see that most of the genuine reviews here are with similar problems!!!”
