“I am complaining about the awful service your company has given over the last two times I have used you.
I have used you 4 times and the first 2 times were amazing but the last 2 have been awful shocking customer service.
Have you changed management or team recently as I have never experienced anything like it?
I made an order on the 30th of April paid and supplied my artwork to Info@ Email address, FAO Danny, as he is the one I was talking to on the website chat and he asked for me to address the email to him. I then got an email from Vince asking for the artwork I told him I sent it to Danny already he said he had not got it so I forwarded the email to Vince showing I had sent it.
I then sent it to Vince also to his email.
I did not receive my demo / mock of my banner so I messaged today and I was told they did not have it. And that I would have to pay extra to have it delivered for Friday even though I supplied the artwork on the 30th of April and was promised delivery for this Friday.
I told Vince I would like a refund and I would not be paying any extra and told him I already sent him the artwork previously.
I then got an email from Vince with the mock but it wasn’t actually attached.
Being told I have to pay extra to have it delivered on the agreed time due to it having to have express service and I only paid for standard. This is fine but it was well within its time frame when I ordered it to be delivered on Friday.
The other issue I had was the last banner was meant to be made for a Friday and I went to collect I was told to come for 10 am I came and it was not ready and I was told I had to wait an hour for it I came back an hour and a half later and it was still not ready, wasting my time traveling to collect it and then having to wait for it to be made.
Shocking service.”
“All signs broke within minutes of putting them up, I had ordered from them before and the quality was good a couple of years ago. I emailed explaining the what had happened and Thomas suggested vandalism, even though it happened in front of my eyes, the quality is definitely poorer than last time. I have since been ignored.”
“Terrible product, company & service
I ordered a backdrop from this company and when delivered the print was very poor quality. The black used in the print reminded me of a printer that is running out of ink...it was more of a dark purple rather than black. My banner was only two colours, gold and black. The gold was yellow and the tones were very dull. It could have worked better with simple colours but again, I was not told before printing and expected the drop to look like the final draft which it didn’t. This company will only be responsive when it comes to sales. If you have an issue with the product, they will most likely not reply. They will simply waste your time for as long as they can.
Not only was the print distorted, the internal banner was marked badly where the banner was folded to fit into the box. They claimed in their advert that there are ‘no extra fees’ however, they asked me to pay £20 extra for the product to come rolled but did not explain why. When it arrived and I saw the marks, all became clear. In my opinion, it’s like delivering a glass in a plastic bag and hoping it doesn’t break. If you are selling a product and know the outcome of it arriving damaged, why would you put your business and reputation at risk.
Their terms and conditions are very confusing and I feel like within that section, they are trying to dodge some consumer rights laws. When attempting to receive a refund for a low quality of print and damage to the backdrop, they refused and claimed it was within their guidelines. In their guidelines it supports returns for low quality prints.
Thankfully, my bank agreed that their terms and conditions were unreasonable and refunded me the money back.
It seems as though many people have gone through the same issues and experiences with this company, definitely avoid!”
“AVOID AVOID AVOID
I bought 6 banners and paid extra for the 24 hours service as I needed the banners for an event 2 days later. Spoke to them and they guaranteed I would get by the next day afternoon if confirmed in time. I did so. The items actually arrived 4 days later. So having paid extra and also losing out from the 3 for price of 2 offer (only available on standard delivery) so paid for 6 rather than the 4 I would have, I still got a standard delivery. This company refuse to atleast refund me back for the extra I paid and charge me for what I would have paid on the standard service for how I received the items. Considering these banners are a waste for me since it’s missed the date I needed it for which I made l clear before ordering and only ordered cause they assured me I would get in time, you would think they would accept?. No, they don’t care, they promise and then tell you tough when you have issues. Really bad company ethics, they don’t deserve our service and money. I won’t use them again, and would warn others to avoid too. I gave them a chance to do the right thing which they ignored.”
“Amazing. From start to finish very responsive and professional. Made just what I wanted and delivery so quick. really please with my banner, thank you very much.”
“Bad Company to get pvc banner printed. They are cow boys.
I have had a really bad experience with them. please avoid them for any type of printing work. The pvc banner i had got printed from them that will not last a month outside.
Please avoid this company to get print anything.
The print quality was so bad this would not last a month even.
i have also attached the images and leave on you to decide.
just making you aware think thrice before buying from them.”
“Terrible customer service!! Ordered a banner over a week ago, paid for next day service and I’m still waiting for my order. I keep being told they are investigating meanwhile my business is closed and losing customers. I can accept that events happen but it is how these events are handled that make all difference. I would never recommend this company.”
“*BEWARE* READ BEFORE YOU ORDER
Quality of print is terrible, told to take a photo 2m away and have to accept the CHEAP & POOR quality of print. This was bought to represent my company at events but due to the poor qulaity i cannot use it. Also paid for a stand but never sent it and now basically accusing me of lying. STAY CLEAR!!!!!”
“avoid at all cost!!!
Ordered banner from them bad quality and with mistake on my email address which they were blaming me for. It took almost 10 days to arrive but was told 2 to 3 days on placing my order. I called so many times and being put through many people who were so ignorant and my calls were not returned so had to keep chasing them. I managed to convince them as could not get a refund to send me a sticker to amend mistake. They wanted me to pay £5.99 for a mistake they made which I refused.
3 weeks after order placed, still have not managed to solve the problem and being told lies after lies. The last time I asked where is my sticker as not being delivered yet after a week of waiting and was told printing machine went down which I do not believe.
My last emails being ignored and no chance of solving the problem so just wasted £56 on a useless banner. I needed the banner 2 weeks ago so pretty useless to me now. Avoid this company at all cost, they are a bunch of crooks just taking money and not delivering as advertised. Shame I did not check their reviews before using them. They came up first on google search so I just assumed they were a serious company, my bad for not checking but wanted to warn others not to make the same mistake.”
“I would avoid these like covid-19! Paid 24 delivery service and still not had my item 2 days later. I was told to contact the courier as it wasn't their issue! That is great customer service.”
“Move on, find a decent firm. These jokers do poor quality with poor service. They respond to emails quickly only to fail to delivery. Save yourself the trouble, pay a few pounds more with a proper company.”
“Don't be fooled by their website. Apart from the delays in providing the service, their print quality is amateurish, poor and very low standards. I could have done better with my home printer. It looks like they download very low resolution images from the internet and stick them on the prints so by the time they enlargement them, they become very grainy and fuzzy. Their packaging is very poor indeed and the goods edges were damaged. Moreover, they refuse to own up and certainly do not even comply by their own T&C a lot of which are illegal and does not conform to trading standards. It seems that I am not the only one! You have been warned, just look elsewhere.”
“If I could give them 1* I would and having now seen all of the shocking reviews on here it seems shoddy service and appalling print quality is routine for these cowboys!
I ordered a banner on Friday, sent my high quality photoshop art work to them immediately. It took them until Monday, 3 attempts by 3 different staff to send me a 'demo file' for approval which didn't consist of a page of grey lines! Alarm bells should have rang here but I was in a rush as it was for a big birthday and their promise of 'SAME DAY PRINTING NEXT DAY DELIVERY' kept me onside. I asked a further 3 members of staff whether this banner would definitely arrive by Thursday and I was told on all 3 occasions that it definitely would. Wednesday came and it was only when I queried this AGAIN that they decided to post it!! Thursday came, no banner. The banner finally arrived on Friday evening which meant it was completely useless to me. One positive from this is that it was only for a birthday as a joke to hang outside my sisters house. The print quality and material it was printed on were a joke, especially as I know for a fact that the file I sent them was of the highest quality so absolutely zero excuse on my end!
I'm now going through visa to claim a refund as this pathetic excuse for a company are refusing to do so and if I can spread the word and stop as many people as possible from using this company I will.
DO NOT WASTE YOUR MONEY HERE.”
“If I could give them 1* I would and having now seen all of the shocking reviews on here it seems shoddy service and appalling print quality is routine for these cowboys!
I ordered a banner on Friday, sent my high quality photoshop art work to them immediately. It took them until Monday, 3 attempts by 3 different staff to send me a 'demo file' for approval which didn't consist of a page of grey lines! Alarm bells should have rang here but I was in a rush as it was for a big birthday and their promise of 'SAME DAY PRINTING NEXT DAY DELIVERY' kept me onside. I asked a further 3 members of staff whether this banner would definitely arrive by Thursday and I was told on all 3 occasions that it definitely would. Wednesday came and it was only when I queried this AGAIN that they decided to post it!! Thursday came, no banner. The banner finally arrived on Friday evening which meant it was completely useless to me. One positive from this is that it was only for a birthday as a joke to hang outside my sisters house. The print quality and material it was printed on were a joke, especially as I know for a fact that the file I sent them was of the highest quality so absolutely zero excuse on my end!
I'm now going through visa to claim a refund as this pathetic excuse for a company are refusing to do so and if I can spread the word and stop as many people as possible from using this company I will.
DO NOT WASTE YOUR MONEY HERE.”
“Where can I start with this company , not one to generally complain , but this company is absolutely shocking , a disgrace and the customer service is awful. Please please don’t waste your well earned money on these people . Ordered a special banner for my mums 70th in plenty of time , ended up with a banner for a steak house 100 miles away . When I complained I was assured a new one would turn up in time , guess what it didn’t and they had the cheek to blame parcel force and not issue me with a refund as they said the new one they printed me was a gesture by them. Also when the new one did arrive 3 days late it had spelling errors . Very very poor”
“Placed order with this company for 2 x window decals and 1 x wall decal - when order arrived it was different to what I ordered. Decals were extremely poor quality, ink leaks throughout. Extremely poor communication. I sent an email with proof of ink leaks etc however nothing was acknowledged.
Completed several live chats with customer service agents who kept informing me they would pass onto manager to follow up and still no correspondence was received.
False advertising on their website - stickers I ordered I was told were not available hence why they sent me different to what I had ordered - not acceptable - refused to offer replacement or refund then decided to avoid all communication with ourselves.
Extremely poor customer service
Appalling quality products
Called number on website to be continuously informed someone would call back but never do!
Completely ignored communication with myself after I stated that they cannot advertise for a product they do not sell. Neither can they take money from customers then send them different to what they had ordered then fail to communicate with them.
Disgusting service received and clearly false advertising just to take money from customers! Avoid at all costs!”
