“A very helpful team especially with the design. Worried about delivery after reading some reviews but was asured it would arrive on time and it did.
Blessing service for animals, banner.”
“DO NOT USE
On the face of it, it seemed like they were genuinely able to turn around a project in a tight timeframe, communication seemed to be good.
Guaranteed express Saturday delivery, but never turned up, not much help when I contact them.
Parcel failed to arrive Sunday or Monday.
Have tried to communicate with 2 of the people I spoke to before, but now I have silence.
Currently paid for something I have not received and no longer needed, and have no idea where it is, or if it was even printed at all.
I would be wary of working with them, as it seems customer service isn't the best especially after they seem to take your money.”
“If I could give no stars I would! Don't think about Printed today....or tomorrow....or the next day...or even the next.... infact...the banner still hasnt turned up for the fete tomorrow. Plenty of platitudes and promises, but short on action. Don't go near this company if you want reliability.”
“I highly recommend you avoid this company. At first, the service was brilliant, very helpful and they sent out the banner I ordered nice and quickly. However, the print quality was extremely low, if they had quality control this would have got noticed and the banner would not have been sent out.
I complained 2 days later and asked for a refund as the main event I needed it for had passed so I had no need for another banner. They refused to give me a refund as they only allow 24 hours after receiving the product for you to file a complaint.
The consumer rights act, which is UK law states you have 30 days - which I kindly mentioned to them, however, they would only offer a replacement and refused to refund me for a faulty product they sent out.
Thankfully I paid via PayPal and I filed a complaint and PayPal acknowledged that Printed Today was in the wrong and have given me a full refund.
Avoid avoid avoid!”
“I ordered from Printed Today BEFORE seeing the reviews here, and probably would've not ordered if I had, but I was pleasantly surprised.
Ordering from Printed Today was very simple and straightforward, if a little clunky at first. I ordered one custom sized banner, and after confirming the order with the online chat (for some reason??) I was asked to send my design via WeTransfer. They downloaded the file promptly, and got a proof for me to check the next day. Upon seeing the proof I saw I had sent them the wrong version of my design, and so I had to resend it, which they again promptly downloaded it and sent me another proof.
After approval, it took three working days (I approved on a Friday night) for the banner to arrive. The banner was well printed and great quality for the extremely good price they charge. My experience with Printed Today was very positive, and I'll be going back to them if I need their printing services again.”
“Ordered roller banners on Wed 5 June after an online chat, even though there was suddenly 'a problem' and they couldn't do 24hr delivery. Then heard nothing from them so contacted them on Friday to check and was told delivery would be Tuesday. When I asked if it could be earlier i was told not to worry, it could be Monday! Rang Tuesday lunchtime and they admitted the banners hadn't even been printed but offered more discounts for Friday delivery. I said no, cancelled the order and asked for a refund, which i am still waiting for over a week later. They are incompetent and make empty promises. Don't use them.”
“Paid for next day delivery, nothing showed up and we were left without banners for our convention. Refund took forever to process then we received the banners anyway, which were terrible quality. To top this off they'd printed two of the same design instead of the two separate designs we'd asked for. Bad customer service, slow, rude. AVOID.”
“Warning!! Please do not use this company! I ordered a banner in plenty of time for an exhibition, it never arrived, therefore I had no presence at the event and it resulted in loss of earnings!!! I was continuously lied to as to where it was, one story was that they'd sent it to a different customer, they said they would re print one and never did. It caused my company a serious amount of grief. Please do not use this company!!!!”
“When you ask for next day delivery on Monday, in person over the phone, then get told its actually Friday
And then patronised by being told several times "don't worry". Sorry if I am worries but my business will be relying on these banners, so yes I AM worried. Awful, avoid.”
“Order and delivery were great, yet the quality of the banner was super poor, I ordered a Black banner but it comes Grey. I used the same artwork with another company and the banner come Black and great quality. Tried to resolve the issue with the company, no reply to the latest email. Never use again.”
“I found this company and decided to give them a try out even with so few reviews to go on. .....and am sooo glad I did. Nothing was too much trouble, no extra charges were slipped onto price and the delivery arrived the following morning (even after I only expected a 5 day delivery service) product perfect , efficiency perfect, ... Excellent work !”
“Have used them a few times - packaging was very bad and quality is not great. Latest (last ever!) order was unusable and over a month later I am unable to get a refund.”
“Fantastic Service, always help you to make sure you get exactly what you want and even remind you when you haven't responded to their email! I have used these guys many times and its always the same, great price, great product, great service.”
