“These guys are charlatans. We ordered a 3mx2m banner, which came so badly printed it was unusable. After one email refuting my complaint despite photos attached, they never replied again. I sent about 5 emails in total. We're now on to a formal complaint via the Small Claims Court. Still no reply from them. Don't go anywhere near them.”
“First banner printed with marks all up one side, fuzzy print and generally unsatisfactory. Replacement was just the vinyl, we had no way of fitting it, and it was still fuzzy, and creased up the middle. Staff VERY unhelpful with correcting the issue, have stated that 'it's fine'. Wish I'd seen other reviews before using, definitely would steer clear. And was clearly not an artwork issue, as replacement from a better supplier with the same artwork was perfect (and sharp within 6 inches away, not 2 metres as Printed Today said was acceptable!) They will not resolve the matter, meaning I am out of pocket, having had to source a better replacement.”
“Order turned up damaged. Have e-mailed and asked for assistance but heard nothing in return. Have tried to call several times but no answer. Won't be going to again.”
“Poor quality printing, stands that disintegrate on unpacking. A complete lack of customer service or understanding of Trading Standards.
Avoid using these Cowboys!”
“Awesome customer service & great quality products !!!
WOW!! Vinyl Banner printing are true professionals who understand the fallibility of us mere mortals who make mistakes & suddenly need things so urgently that they will move heaven & earth to satisfy their customers. We run a small juicing company & needed urgent banners for our stall at a Christmas market. Vince who took my initial call, made everything "No problem"!! He calmed down my anxieties, took ownership of the request, & with his team, turned our banners around quickly & got them to us on time. Price was ridiculously cheap for the quality & service we received. Vinyl Banner Printing, you are Tops in my book!! AAA+++!!!”
“Fantastic backdrop. I made an order then read the review. The reviews had me worried! I have since collected my 5x5ft backdrop and it has come out brilliantly! It feels of high quality and the images have been printed in accordance with the quality of image I sent to them. Matt was on hand throughout the week to answer questions.”
“Delivered a faulty product, told me to try and fix it myself but the mechanism for the pop up banner was snapped in half. They promised to refund and collect but did not do either”
“Yet to receive order, therefore my review is based on the customer service I received. I found online help to be rude. Undermining what had otherwise been good customer service via email.
The banner at the top of the website is misleading, this however is my "precious suggestion" as pointed out in the online chat”
“BEWARE!! Very blurred printing. Very poor quality.
Happy to take your money without warning you that your artwork contains detail that could be printed all blurred. When questioning the quality of the print they just say "take a photo 2 metres away". Buried in their terms and conditions it says "printed to be seen from a distance of more than two meters" which allows them to shrug off any customer comments about the quality of the print. Before printing they see your artwork but give you no warning that the result could be blurred. Cowboys!! Total waste of time and money.”
“Get some customer service. Have to wait 48hrs for you to process a refund what an absolute bunch of jokers.
You dont even know what you can or cannot print. Asked if you could do some stickers told yes then after payment informed by email you are unable to do that size.
Amateur at best. Avoid at all costs.”
“I had read the reviews first probably wouldn't have used these guys. Absolutely 1st Class service. Quick, well priced and pulled out all the stops to help me with the design of my banner.”
“DO NOT USE
On the face of it, it seemed like they were genuinely able to turn around a project in a tight timeframe, communication seemed to be good.
Guaranteed express Saturday delivery, but never turned up, not much help when I contact them.
Parcel failed to arrive Sunday or Monday.
Have tried to communicate with 2 of the people I spoke to before, but now I have silence.
Currently paid for something I have not received and no longer needed, and have no idea where it is, or if it was even printed at all.
I would be wary of working with them, as it seems customer service isn't the best especially after they seem to take your money.”
“AVOID AVOID AVOID! Wish I had read these reviews before I placed an order but, as they were one of the top results in Google, I thought they would be trustworthy. So it took 2 weeks for the banner to arrive (instead of 1 day) and, when it did, it wasn't rolled and in a box, I was wrapped in banner material and then folded in half. The banner was very creased and had various tears. I contacted the company several times, sending photos, who said that their terms and conditions do not cover for creases and ignored my comment about the tears. I have now given up my battle for a refund but luckily I didn't spend too much with them.”
“Absolutely appalling company! Do not use!! Ordered an item, was supposed to arrive on the Thursday (needed it for Saturday) was told there had been a problem, they could still do it and then guaranteed it to be delivered by the Saturday if we paid extra for the delivery which we did, it is now Thursday and still no sign of it!”
“PLEASE AVOID THIS COMPANY AND SAVE YOUR MONEY AND TIME!!! I only gave one start because I can not give less. Customer service absolutely atrocious! I paid for 24 hour service and placed order on the 1st of August, when order was not received on the 8th of August I enquired about the order. Chatted to Frank who was not able to tell me what happened to the order. Then Chris replied with some story about my package was lost (story that he could not proof when asked to supply tracking details). Finally received my banner today (12 August) and another can of worms opened. The quality of the banner is so bad (letters blurred), no hemming, it was all creased (posted in approx A4 size envelope) banner that is 80cm x 70cm. Banner is absolutely unusable and cracked in places where it creased. Truly this is the worst company I have ever had to deal with!”
