“Sadly, I didn't check out reviews before placing an order. Told the original order was "lost in transit" and another would be with me within 5 days. Three weeks since confirmation and payment, no banner, nobody answering emails, live chat frozen, phone line cuts off after 2 rings. Looks like I'm just another mug who's been robbed.”
“This company seems to be a scam. Ordered and paid money for a job online and up todate have not received any response. Have emailed the company and no response. Have tried calling and no one picks up.
Very sad indeed.”
“Poor quality, no response at all to complaints
Sent vector, print ready PDF files. The returned banners looked like a screenshot that had been scaled up 100x pixelated and blurred. Also it was not sent on time with no note about hold up. Tracking was received 8 days after the poor quality banners were received.
No response from numerous complaints to the company.
Exact same file sent to another printer and returned product was perfect.
Avoid”
“Appalling service.
The banner turned up with holes in due to being essentially screwed up into the packaging. Unusable.
The banner stand did not turn up at all despite paying extra for 48hr despatch on both items.
Zero effective communication either before shipping or after.
Office have essentially blocked my number, so I can't ring for a refund. Emails go unanswered, despite requesting a refund through that method aswell.
Avoid, essentially a fairly expensive scam.”
“They sent our banner out, but not the means to display it (which we had paid for and was allegedly in stock). When we called to query it they hung up. Then blocked our number. Pretty unbelievable behaviour. Avoid if possible.”
“Dreadful!!!
They stuffed my 8ft by 8ft banner in a 2ft box!!! Shouldn’t even get one star!!! Where is the common sense???
You run a print company and cannot provide suitable packaging! The banner is ruined lots of crease marks and it’s terrible!!!”
“AVOID - POOR QUALITY - ZERO REFUND
AVOID. HIGH RISK OF POOR QUALITY WITH LITTLE CHANCE OF REFUND.
I bought two pocketed banners which arrived with dreadful print quality (low resolution) despite the artwork being vector graphic. The finishing was rough, scissored edges, bubbled surface and only on pocket when two ordered.
Thomas offered replacements which were of identical poor quality. Another reprint offer came, though I was obviously sceptical and asked for a photograph of the reprint before I would accept it... no response since before Chrstmas 2021.
It has been months of constant reminders about the issue, but generally being ignored or fobbed off to the point I have taken the issue up with trading standards, as, you will see my case is similar to many people's meaning there is a bigger problem with the company being allowed to provide such a poor service.
Having decades of experience with print, and purchased other quick turnaround banners from other suppliers, it is clear that Printed Today are not working to an industry standard in any way shape or form. They will try to get you to return the item (so you no longer have the proof) and state that large format print should only be viewed from 2m away (which is nonsense, modern machines will print pin sharp unless your imagery is very low res or they print at a low setting).
Unless you want to play banner quality roulette, or are happy with fuzzy print, scuff marks and jagged edges, plus non-existent customer service then avoid this company!!!”
“AVOID. Total rip of merchants. Quality and money
Product was really poor print quality. Some areas were reasonable but far end of the banner had clearly not printed properly. Their argument was that it was ok at 2meters away which is in their conditions. It is not. Sent them a photo to prove it. They said it was ok, i told them to zoom in so they could see the quality. They told me that negated it being take at 2meters away! Ridiculous! Apparently they are beyond the laws of photography physics!!
Online quote states £60 for 2 so they sent me an invoice for similar amount for 1 plus faster delivery. So i only got one when i was led to believe i was agreeing to 2 items!”
“Supplied a vector file (PDF) and they managed to print it in reverse then when questions - kept quoting terms and conditions (that do not exist) and could not see on any images I supplied (no matter how close up) that their print work was reading the word incorrect and they were adamant NOTHING was wrong.
STEER clear of this scam company, get you bank to charge back and quiet UK consumer Law to them all else fails small claims court I have registered a complaint with trading standards today on them”
“If I could give 0 stars I would. This company printed my banner in the wrong colour and are refusing to refund unless I pay to send the incorrect banner back at my own expense. Their customer service is terrible and they don't answer emails unless you repeatedly reach out. Avoid at all costs.”
“I recently ordered a roller banner from Printed Today and it arrived with a small tear with large creases in it making it look less than professional. When I contacted the company to inform them of the damage, they were very rude to me. They said it was acceptable damage and refused any replacement, discount or refund. I had to go through PayPal to get a refund but I would only get that through the expense of me paying for postage which would leave me out of pocket.
I would recommend staying clear if this company, their quality of product and service is appalling.”
“The roller banner I ordered turned up damaged. It has a deep scratch in the banner and the was a big area that was creased. After reporting the damage to the company, their really was rude and no compensation was offered. Shocked by the poor service! I do not recommend this company at all. The product is poor quality and the service is even worse!”
“I've received my banner and it was all I wanted quality was good and it good value for money I would recommend this company and I will use them again I'm glad I did not take any notice of bad reviews”
“Ruined my market day and cost me money. A complete scam no matter what you do do not use this company.
They printed a banner for me in the wrong colour despite me sending them vector files and a colour palette. The quality is abysmal. It ruined the market I went to as I didn’t have a banner and now they are completely refusing to cooperate or offer me a refund. Honestly a joke. They have loopholes to scam clients to be careful.”
“Have ordered from printed today twice. Quick turnaround and very helpful design service both times.
The quality of the printing on the banners is fantastic.
Would definitely recommend their service.
James - www.resilientbodies.co.uk”
