I tried installing my recently purchased cartridges into my printer this morning. This message came up for the magenta and yellow cartridges only. The indicated cartridges are blocked because they contain a non-HP chip. Replace to continue printing.
Please could you let me know how this issue can be rectified as I'm now unable to use the printer unless I go somewhere else to purchase more cartridges.
I don’t rate your service at all as I can’t use my printer
1 year ago
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