The printed albums were great but I had issues with vouchers and delivery costs. It took several emails to elicit a response. (I was fed up with hanging on the line listening to the recorded message about representatives being busy dealing with other customers "with their passion for photos".) Eventually, I made contact with Debra Vincenzo who sorted everything out in a polite and professional manner. Without her, I would never consider using Printerpix again. The company needs to brush up its customer service skills big time! I think that Debra should be in charge of that!