I ordered six photo albums from Printerpix via Groupon. The process of designing the album went OK, although I was annoyed to be bombarded with OTT spam emails, often several per day. Unfortunately, this enthusiasm did not extend to dealing with a customer problem. Instead of receiving six albums, I was sent two. I used the Printerpix email system to ask for the missing four albums, but my email was not answered. I phoned the helpline. After a 30 minute wait listening to the usual irritating messages and jingles I was connected to a 'customer services' person who couldn't have been less helpful. She advised me to not go through Groupon in future which was a bit rich as her company had set up the Groupon scheme, and the albums would have been very expensive without their discount. She clearly could not find my data. I asked her to look up the email I had sent, but she said she could not find it among hundreds they had received - perhaps she was unable to do simple searches. She undertook to phone me back but never did. I contacted Groupon via their online chat, and their operator noted that one of my two coupons had not been cashed in. With this simple advice, I managed to get three more albums, making five instead of six. Printerpix replied to my email after a delay of two weeks and asked me whether my problem had been resolved. I explained what had happened, thinking to receive an apology, the missing album and maybe a goodwill voucher. A week later, they have not replied. I am describing these sorry events at length because I would not want anyone to go through the same experience. I had spent many hours designing my album and was relying on them for Xmas presents. If the Groupon operative had not spotted the unclaimed voucher, I would have wasted 20-30 hours of my time. I don't know whether other companies are better than Printerpix, but would advise anyone to avoid them. Even if the albums were missing because of my mistake, the company should have been easily able to sort out the problem.