I ordered a metal print on 1/7/2024. I finally received it on 1/28/2024. It was defective with 2 dents in it and I didn't receive the wall mounting kit that I paid extra for. I would have been embarrassed to give it as an engagement gift, as that was the reason I ordered it. I sent an email with pictures of the damaged print on the day I received it. The next day after not getting a response, I called and spoke with Kevin. We agreed on my getting a refund and he said he would submit it for processing. That was on Jan 29th. Yesterday, Feb 8th, I sent Kevin an email because I hadn't received my refund. It had been 10 days! He said it was in the process of obtaining approval from the finance dept. Seriously, it's been 10 days and it's still in processing for approval? I get sent a damaged/defective product and it's taking weeks to get my refund. Guess they like using peoples money. Never Again, and I Do Not recommend Printerpix to anyone for anything. If something is wrong with your finished product, good luck with receiving your refund. They process it from a different century, if at all! I give it 0 stars, not even 1.