I ordered two metal prints, hanging kits, and paid extra for photo enhancement. I got two flimsy pieces of metal. The colors looked worse than the original photo, so I’m not sure what “enhancements” could’ve been made. I also did not receive the hanging kits. None of this would have been a big deal to me, though, if it weren’t for their terrible customer service. I contacted them in June 2024 right after my package arrived. Now it is November, and I still never got the hanging kits. All I want is to get what I paid for. I’ve gone back and forth in email with them. Usually they respond two times. First, they tell me to send photos, which I do (even though it is hard to show proof of items I never received!). Then, they say they’re looking into it. Finally, I never hear back or get my items. This has happened four times now over the past six months.
So disappointing.
6 months ago
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