I ordered a photobook as a 10th anniversary gift for my wife. I wanted to give it to her on our anniversary so paid £13.78 for quick delivery and rush handling. The site told me it would be delivered 'by 14th November'. The gift did not arrive until late on 16th November so I was unable to give it to my wife on our anniversary trip, which was very disappointing. When I complained and asked for a refund on the money I'd paid for the quicker delivery, the customer service team did not respond. Really poor service. I've paid for a service I didn't receive and would have used another company if they'd been honest about not being able to deliver by the promised date.