Used company a few times and books are good value / quality for the money - always offers for the company on Groupon but I experienced a problem with one order, paid / ordered 3 copies of the same book but only one copy arrived , I did an online chat, lady found error said she could sort it but I needed to pay postage, I showed on my order I had already paid for 3 books to be sent (more expensive than sending one book) so she said she’s send me an e.mail confirming the outcome, she had resolved, I then received a request to give their service a 5 star review (?) I said I’d wait to get the confirmation e.mail, resolving my issue, prior to doing review, this e.mail never arrived, 2 further copies never arrived, have chased the company 6/7 times via e.mail since March 2020 and it’s now end of June 2020, no response other than one standard response saying they had my e.mail - I have called once but found out, it is x as premium charging line, call was automatically answered and I was left holding on for 15 mins - no one came on the line so hung up Very frustrated at the very poor after service