I received my order quickly, but it was wrong. I clearly received someone else's canvas. I tried to use the chat online feature, but I was told she could not help me. I must submit an email to the "contact us" email address. I did and received an automated confirmation indicating a ticket was created. After 2 weeks I followed up and received nothing. It has now been 5 weeks since receiving the incorrect item. The canvas was intended to be a gift which I ordered in plenty of time, but due to thes lack of resolution, it is now too late. There are plenty of other print companies. Don't waste your money and especially your time with Printerpix. They claim 100% satisfaction guarantee but that is clearly a boldfaced lie!!!