This is a company that needs to google what "customer service" means After posting reviews online I was contacted by the company and this is what I was told: "You;ll need to work with us and remove all theses reviews and defamation online if you want to get a resolution. if not we already sent an email to deal with it by legal means." and after letting them know that I was not removing my review since other consumers had the right to know about them they sent me this "We don't need your positive review, we sold 50,000 units you really think 100 reviews less than 1% of the orders effects us? we have a whole new team, we are breaking records selling more than we did last year. Your claims are false and basis. Why run away from a judge and lawyers to solve this? Obviously you don't understand how clear we have been. You have freedom of speech but not of consequences of what is said you'll actually have to present evidence, and prove what you are saying "scam" after 200k in donations, thousands of happy customers? You really have no idea what you are talking about. We offered a solution, of course you never respond to the email and run scared spreading lies online. Why not come face them like an adult put up the money and let's solve this. As of now and your threats of black mail the only way we are getting a resolution is in front of a judge." Any positive review you see on them is a lie. Go to your bank with this and they will refund your payment & they will then pursue action against Print your Pet. If I could put 0 stars I would. My sister ordered me a blanket on 12/11/2017. Today is 03/17/2018 and this has still not been shipped or even updated for shipping. The company keeps coming with the same excuse every single time that "they had a back log of orders and that they will be updating the shipping information soon" I'm sorry what? WHY ARE YOU STILL ACCEPTING ORDERS IF YOU HAVEN'T FILLED THE ONES YOU ALREADY HAVE? I have never in my life waited this long for an order to be processed. I have ordered things from China that have ran circles around the delivery from this place. I have requested a refund for my sister and have even looked on the BBB website for this company. THEY HAVE 21 UNANSWERED COMPLAINTS AGAINST THEM! Pretty sure they are running some sort of scam on people as we have not seen a refund from our order either. DO NOT I REPEAT DO NOT USE THEM! There are plenty of other companies that do this and have excellent reviews and customer service. Your pet will pass away by the time you receive any type of product from this FAKE COMPANY!