I have the same complaint also as all of you I placed my order September 28 , I got the t shirt November 2 they are rude and don’t answer after the first email . I got the tee -shirt it looks so cheap it’s purple in front and bright white in back looks so ugly the art work is fine shirt is ugly like that .. I ordered a sympathy mug my moms dog passed in SEPTEMBER I emailed them December saying I still don’t have mug they said we will look into it never emailed me back on it just mailed it out just arrived today DECEMBER 24, how does mug take 3 months . They are rude horrible company do not order from them order from a difference place for printing your pets .. no customer service very rude when they email you ....