Same as everyone else, I placed my order well before the holiday deadline. All my inquiries for status updates were ignored. On Dec. 25 I still hadn't even received the art to approve so I filed a claim with PayPal. They gave me a full refund as Print Your Pet didn't respond to them either. Now yesterday they just sent me to art for approval. Goes to show what a mess they are. Terrible customer service. Of all the pet portrait companies I went with them originally because they gave back to shelters. Now I have a hard time believing they are anything more than a scam.