I placed an order early December. I knew that it would take a bit for the order to arrive, due to the holidays. A month went by I finally got an email after reaching out several times and they told me two weeks. Another month went by. I emailed again asking the status and they told me they had no idea. I canceled the order and they told me it would take 20 to 25 BUSINESS DAYS for the refund to be completed. This company is a joke. I placed an order at PrintyPets and they told me 2-4 weeks and have already emailed me more times with updates for my order in a week than this company has in months. Don't waste your time and money with this company.