Sticking to the facts and leaving out how much of a bummer this has been. Sorry to all you pet lovers out there going through this same thing. -Placed my order on the last week of August. -Spoke with them to confirm artwork request on a single LS Tshirt. -Within a week, received artwork for approval and requested changes to be made, which they were and artwork was resent for further approval. -9/27 product hasn't shown up, missed the birthday, and requested order status update/tracking number. NO RESPONSE -10/15 Tried calling, machine answered with "person cannot be reached?" -10/15 Sent an email through their "contact us" page on website, no response. -Called my bank, reported them, received a "provisional credit" and bank is now pursuing them. I do hope they fulfill my order, but at this time I have given up and will try another avenue.