Ordered November 25th plenty of time to receive according to information by company. As I read reviews...after the fact (shame on me) I see the same experience I had is same for many. I finally ask about my order and questions were answered with smug degrading responses. This is there final response thus far. We really did send pictures and artwork, honestly do you know what your speaking about ?https://money.cnn.com/news/companies/bbb-ratings Texas State law no refunds on custom products. Happy to send you our lawyer it's kinda funny that you think the BBB means anything.