I ordered a jacket which was clearly too small when received. The sizing is ridiculous so be careful. But more than that, this company appears to be based in New Zealand so I thought I was buying from a NZ company. They are not. They have a .co.nz website but the products come from the UK. I had to return the jacket and buy a new one. I returned the jacket early December - at my cost due to their very poor communication. They claimed they would have picked it up but their customer service team clearly stated returns were My Responsibility. So it cost me 384 for the first jacket, $90 for the return - because it went to the UK and i had to have it couriered which was part of their return requirements, then it cost another $344 for the second jacket. So essentially I have one jacket which has now cost me $818. They have been claiming they will refund the first jacket for over a month now. But they have not. I don’t care how good they claim their products are, they are not honest. The only guarantee you have is that you will get a decent product, IF..and only IF..... you get what you ordered and as expected. Otherwise, they are impossible to deal with and actually appear to lie. They have told me twice that they have put the money back onto my credit card and to wait 5 days. I have now waited 4 weeks.....Very poor....be careful if you are dealing with this company. I am sure there must be better companies with products that are just as good out there.