My experience with Probikekit starts on 25th of August 2021. I've ordered using their website probikekit.ae, which is you would assume designed for customers in the UAE. The date of delivery was mentioned 8th of September today. Probikekit (PBK) ran a promotion that if you purchase merchandise of approx. 180 $, delivery would be free and the customer can track it. They used for my order DPD as a delivery partner, which returned my parcel back to PBK after 10 days. During this total confusion period I contacted PBK to learn what is the status of my delivery and only then they realized my delivery was sent back. They mentioned casually it was an error and if I would like a refund. I asked if PBK does not deliver to UAE and never got a reply. On September 6th a PBK representative asked if I want my refund (despite me already choosing that option) or a replacement, despite never being told if the merchandised ordered is not available. I was told the courier mistake was the reason for the order not to be dispatched. On September 7th I received a confirmation that I canceled my order and now I am really worried I might not be able to recover the paid amount. I would never recommend anyone ordering from this website.