I order some boots with them that came down too small, so I initiated a replacement using their in box form. Unfortunately this replacement procedure has taken a painfully long time despite me mentioning needing boots for an upcoming tournament. All information i provided to Pro Direct was disregarded and I was constantly met with the same/similar questions due myself speaking to a different agent each time I replied. I told them I would happily buy the boots again and refund the pair that were too small if this mean't I received the boots on time, unfortunately this was not met with a direct answer as expected. Now it is too late to get the boots in time. Their response time is also less than desired.