Woeful customer service when things are faulty, won’t use them again, ever. Where do I start! No phone number to actually call them!!! Suspicious. Can’t speak to the same person twice, just a general email address where a different person each time replies with a sorry and a very ineffectual answer. Reported faulty Nike running shoes to them on 13/01/24- they sent me a prepaid return label and shoes were returned to the prepaid address promptly. Heard nothing from them. Chased my refund up, they told me they had no record of the trainers being returned so had to sent copies of the prepaid label the proof of posting showing the weight of the parcel( almost didn’t believe me) and the tracking from RM. Eventually they found the parcel and then sent it on to Nike for a refund. Told me over a week ago that my refund was authorised and the money would be refunded between 2-5 working days. Guess what nothing had been received into my account. Got in touch with them again today and this was their reply. (‘Thank you for your email. I have checked your account and can see that your item was returned back to Nike and my colleague has emailed you on 16/02 regarding your refund. I have contacted my colleague to request an update on this issue and when I receive the required information I will contact you via email with the relevent information. Please accept our sincere apologises for the delay and for any inconvenience that this may have caused. If you have any further enquiries, please visit our Online Help section :’) It was from the 10th different person that has handled this complaint. Will not escalate my complaints. All they say is we’re sorry and we’ll comeback to you. No timeline, nothing. Still unresolved 51 days later after my first reporting the faulty goods, sort out your act PDS. SORT THIS WHOLE MESS OUT NOW PLEASE!!!🤯🤯🤯🤯🤯