A 10 star company I received my lamp in two days from ordering It was very well packaged with foam for shipping I installed the lamp two days later and I noticed that when I installed it the housing was even better Quality than my previous lamp housing was because it clicked into position I replaced the two doors to complete the installation and I turned the television on and I stood there in total amazement The brightness and sharp picture quality was back with my 14 year old Sony Bravia television as when it was new this is the fourth lamp that I have installed in the television and the previous three lamps were definitely not the quality for brightness of the osram lamp that I ordered from projectorlamps.com I will no longer shop for price but for quality and order all of my future lamps from projectorlamps.com Gerald B Elliott