I'm a mortgage broker in Melbourne for over seven years. I was looking for new merch almost a year ago (Sep'24), and was comparing prices across a few competitors nationally. Danielle Nicholson reached out to me. She's been my 'Merch Manager' for 11 months now, and I've probably ordered 4-5 batches of products since. Prompt, quick, taking ownership and accountability (provided a 5% discount when there was a huge delay in communication) and even sending an initial 'hi' through Loom - little things like that impresses a small business owner like myself. It's nice to know she isn't a bot or a faceless entity based overseas. Thank you Danielle #fistpump - John Ng, your favourite Bald & Bespectacled broker Money Jar Concept